Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We accept returns due to product quality issues, but we are unable to accept returns on certain items. These will be carefully marked before purchase. If you confirm that it is a product problem, please contact our customer service in time and we will provide you with support.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Before you schedule a bridal appointment or order your dress, it’s important to know that wedding dress size charts will vary based on country and designer, and even by silhouette. Wedding size charts often to not follow the typical measurements of ready-to-wear sizes, so if you measure a size different than your usual dress size.

Our products are all free shipping and can be delivered to more than 180 countries and regions around the world. We ship and arrange delivery quickly so that you don’t miss your important moments.